Why Tiger Woods, companies and governors can't hide any more

I don’t know if Tiger Woods cheated on Elin with Rachel Uchitel, is a reckless operator, was having an argument, was in a hurry to get out of his house around 2 a.m. or just wanted a new SUV.
 
And I really don’t care.
 
What bugs me in what I thought was an era of growing transparency for all brands (companies, organizations, governments, people) is a still remarkably frequent hesitancy to come clean publicly.
 
At the time of this writing, Tiger still hasn’t spoken with law enforcement authorities, choosing instead to post a statement on his Web site saying, “This is a private matter and I want to keep it that way.”
 
When you’re a billion dollar brand, this course gets a little dicey.
 
Tiger isn’t the first case of failing to come clean fast in 2009; we’ve seen this many times this year.
 
South Carolina Governor Mark Sanford has denied doing anything wrong for months. He disappeared for days this summer, reappearing to finally admit to an extramarital affair with his Argentinian “soul mate.” Facing 37 ethics charges related to campaign money and airline travel, Sanford still isn’t coming clean.
 
Balloon boy’s Dad, Richard Heene cried crocodile tears, set up a box for reporter questions and told the world his son’s disappearance was “absolutely no hoax.” There were lots of statements and press interviews before the kid climbed down from his attic perch above his garage in Fort Collins, CO and spilled the beans by saying “you had said that we did this for a show.”
 
Apple got pressure when it continued to not disclose what was going on with Steve Jobs’ “hormonal imbalance” weight loss issue, the prevalent angle before his liver transplant disclosure in June. People were upset because boards of public companies need to comply with disclosure laws protecting shareholders when CEO illnesses keep them away from work.
 
It happened again last month when Lazard Ltd.’s CEO Bruce Wasserstein was hospitalized for heart problems. A lot of people were upset because they felt there wasn’t enough transparency around the prominent investment banker’s eight week absence and health disclosure in 2006.
 
Say what you want about David Letterman, but the guy got in front of it.

I agree with social media guru Chris Brogan. In his new book, Trust Agents, he said, “Those who are active on the Web now realize that they need to embrace this new transparency, that all things will now eventually be known. Companies can no longer hide behind a veneer of a shiny branding campaign, because customers are one Google search away from the truth. Further, they join activist groups to stay informed about new practices, so they are often one step ahead of the people trying to profit from them. Companies must acknowledge that they are as naked on the Web as individuals are."

Let’s transparently toast to a more transparent 2010. 

An old Day and a new way add up to a future for the trade and news media

The Day (www.theday.com) circa 1881The trade and news media need new business models to survive in the Internet age. I’m not just talking about online editions of print publications. The media has to completely remake itself. The profit motive can’t support it anymore. News and trade publishers need to be more like Consumers Union, the non-profit publisher of Consumer Reports.

But can alternative business models like Consumer Union’s work on a larger scale? Two precedents, one historical and one recent, say yes.  

Back in 1939, Theodore Bodenwein, owner of The Day in New London, Conn.,gave the newspaper to the community by forming a non-profit trust to operate it. The Day isn’t insulated from free market forces, but its ownership model gives it a stronger hand for adapting to Internet Age media dynamics than media outlets chained to the company stock price.

The Texas Tribune, launched last week, is the 21st century successor to The Day. It’s a wholly online, independent publication that covers the freak show of Texas state government in serious detail. Nothing too cutting edge there until you look at the Tribune’s business model. It’s funded by donations, sponsorships, and other non-advertising sources. Its mission is to provide a check on government power the mainstream media used to, but can’t anymore, as ad revenues evaporate. The Day and The Texas Tribune show what can happen when publishers (apologies to Apple) “think different.” Consumer Reports for high tech, or airlines, or the auto industry, or clean technology, anyone?  

H1N1 vaccine distribution = bad PR for Obama

I’m struggling to make sense of this. Let me see if I get this right.
 
Goldman Sachs received over $1billion from taxpayer bailouts and was the biggest recipient of taxpayer moolah in AIG’s bailout. Yes, they repaid their $10 billion loan with interest, but people in the know are predicting they might pay out as much as $16 billion in bonuses this year.
 
Next in line is Citigroup. They got $45 billion in TARP money plus another $300 billion in FDIC guarantees. All this on top of three previous government bailouts according to Slate.
 
Now comes the H1N1 debacle.
 
Goldman Sachs received 200 doses and Citgroup got 1,200. The New York City Department of Health figured this distribution strategy somehow made sense despite the fact the vaccine continues to be in very short supply. Many high-risk groups – little kids, young people, health care workers, pregnant women, etc. – haven’t been vaccinated. Lots of clinics and hospitals still don’t have their hands on it. People around the country wait in long lines to get it.
 
But Goldman Sachs took it. They received as much vaccine as was allotted to Lenox Hill Hospital in New York. Citigroup took it too, receiving five times more than Goldman Sachs.
 
True public relations practice is supposed to be focused on doing the right thing for society, right, not just one company’s employees? This week’s H1N1 action (and inaction) not only raises reputational management issues, but ethical ones as well.

On the heels of a still-lasting nasty taste in the public’s mouth, it seems these two firms may have been better served – reputationally and ethically – by being bigger picture ponderers, transparent and giving it back.

These vaccine distribution blunders may also create a negative ripple effect for the Obama administration. Arguably, a large segment of the American public may instinctively leap to a “who’s ultimately in charge here?” connection.

Morgan Stanley presumably learned a lesson from its financial brethren and did the right thing when it turned over its entire supply of 1,000 doses to local hospitals. Good for them, but especially for all the people who need it most.

It’s a textbook Bad PR, Good PR lesson for our time.

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