I’ve collaborated with over 1,000 PR professionals in my career and can count the number of PR gurus on two hands.
When I say “PR gurus,” I’m thinking about professionals responsible for public relations within their companies. While they might be VP, Director or Manager level, these individuals are responsible for driving their departments – large or small – on a daily basis. They are typically the most highly ranked PR professionals within their companies and report to a CEO, CMO or Vice President of Communications.
So what are the particular attributes, characteristics, approaches and philosophies that set these PR gurus apart? Here’s some flavor from five of my all-time favorites:
Mr. Communicate is exceptional because he isn’t afraid to tell his department, C-level higher-ups and other key stakeholders what’s going on with the PR program. He doesn’t over-communicate or under-communicate, it’s always the right message at the right moment. Mr. Communicate gives people a heads-up when something relevant happened. He asks for help when he needs it, then keeps these folks updated. He closes the loop, spotlights final outcomes and credibly sells ROI back to senior management. He manages expectations and issues along the way, pushing back and/or falling on his sword when he needs to. He has the ability to nudge people in the right direction to get the best outcomes. Mr. Communicate makes PR programs great by being amazingly intuitive, proactive and responsible, all at the same time.
Ms. Confident has earned the respect of all within her company. The CEO regularly seeks out her opinion and intently listens to her perspective. People trust and feel comfortable with her. Her style isn’t brash and aggressive, but charming in a way only the naturally confident attain. Lurking behind this quiet confidence is a lightning brain, and direct interpersonal style. She’s a doer; getting the right things done day-in-day-out makes her highly valued. Ms. Confident takes PR programs to the next level by making her PR firm an equal partner and giving them uninhibited access to all within the company, including her CEO.
Mr. Creativity brings interesting perspective to the PR program because he’s more of a corporate communications pro than a public relations guru. He is particularly knowledgeable about branding, advertising, market research, direct marketing and events. While he’s comfortable in the PR zone, it isn’t his first love. Instead of being defensive about this, as some might be, he leverages his unique perspective. Mr. Creativity makes the PR program better by adding fresh and clever perspective — and new possibilities — to the effort.
Mr. Connected is unusually participative in offline and online media relations. This is an uncommon pedigree for an internal PR guru. Most rely on outside PR firms to deliver the media connections, forge messaging and secure editorial coverage. But Mr. Connected has his own superb digital Rolodex and knows how to score results. Despite an impeccable track record, he never rests on past performances and constantly seeks new levels of achievement. Mr. Connected makes public relations stronger by forming an intense partnership with his PR firm, being extremely detail oriented and relentlessly measuring improvement on three key metrics: relationship-building, credibility enhancement and brand reputation improvement.
Ms. Clarity builds credibility with internal stakeholders by being able to walk-the-walk. She’s deeply familiar with her company, its products, customers, services and competition. Because she can delve into any topic, she builds bridges for the PR program. Ms. Clarity makes PR programs great by uncovering and shaping interesting leverage points — often from a sea of technical complexity — that might otherwise never see the light of day.
These five PR gurus have one thing in common: they all earned the respect of senior management and elevated the public relations function to a position of undisputed respect within their companies. Not too shabby a legacy for any of us.