Apple's sour grapes bruises a stellar brand
Even the ultra-cool sometimes just don’t get it.
Even the ultra-cool sometimes just don’t get it.
“Pitch” and “pitching” aren’t going away … but they should. They’re so frequently used in agencies, corporations, not-for-profits and organizations they appear current, reasonable and viable. But they’re not. They should be retired immediately.
1. It's a dated form of PR – media relations used to be one-way. We’d craft our “pitches” and try to sell them to busy reporters. Please Walt Mossberg, notice me, listen to what I have to say, and I hope (and pray) you write something. Those days are increasingly over. The world of top-down media dominance has been replaced with a never ending grassroots conversation that’s lively, engaging, empowering and direct to consumer/customer.
2. It de-positions the PR industry – most of us have worked hard adapting to - and adopting – many historic communications transformations. We’re not there yet… (may never be), but we’re in a better place. We’re taking the PR industry to a new position where authenticity and transparency shape our practice – not hype and selling. I don’t know about you, but I don’t want to go back.
3. It damages our reputation – pitch and pitching sound old-school – pre-social media, pre-community – and they are. When we say these words, they immediately date us, forcing astute listeners to categorize us as “hit and clip,” “press kit” era PR dinosaurs. 
4. It’s one-way – pitching epitomizes the old-world model of one way communications. Shut up and listen, I've got something to say. I'm the pitcher, here's the pitch … I'll wait and see if you catch what I've got to say … or not. Yes, the great “pitchers” of the past weren’t this crass … they’d initiate a conversation. But lots of people continue to push out their packaged ideas via Twitter, e-mail, Facebook, etc., never inviting or urging a conversation.
5. It’s arrogant – I don’t like it when a car salesman makes assumptions about me when we’ve never met. I don’t like it when a telemarketer reaches me at home to sell me something I’m not interested in. I don’t like it when people try to convince me to support an idea I’m not familiar with or don’t believe in. Pitching has all these attributes, and more.

6. It’s a turn-off – this approach helped give PR a negative reputation, a perception often shaped by aggressive, fake, single-minded people trying to get their way vs. earning respect and building rapport.
An important component of the project is that it uses BP’s corporate logo as a marker, to orient the computer-generated 3D graphics. Basically turning their own logo against them. This repurposing of corporate icons will offer future artists and activists a powerful means of expression which will be easily accessible to the masses and at the same time will be safe and nondestructive.
The brand journalist is the one of the most compelling marketing concepts I've encountered in a while. Leave it to BP to spoil a good thing.
Read more from our CleanSpeak blog here.
For decades, the same titles were used for public relations and communications professionals in companies, agencies and organizations. These included Director, Marketing Communications; Manager, Public Relations; Account Executive; Vice President, Corporate Communications; Director, Community Relations; Publicist; Director, Government Relations; Account Director.Consider, for example, some of the current PR & communications job openings:



Vinnie said the characteristics of E2.0 organizations are these:
ation because it encourages curiosity and “an openness to accept ideas from left field.” It also triggers the “building of widely-rounded enterprises” that are more adept at discovering new markets and technologies. Polymath thinking is helping our world tackle and resolve the “grand challenges” of our day.Vinnie believes the world of E2.0 is creating a need for more “black swan” public relations as crises reveal themselves instantly and spread more virally than ever before. “Look no further than BP and Toyota,” he said, “it could happen to any of you.”
For communications professionals, branding gurus and PR experts, there are five takeaways:
5. Good communications starts internally, not externally. Engage and empower your employees first – start there. Adopting new enterprise 2.0 technologies will help.
4. The functions of communications/branding/PR no longer reside within the confines of a “department.” These walls are breaking down and should keep breaking down.
3. Communications 2.0 must be holistic, embracing the entire organization and all stakeholders. Communication experts can strategize, monitor and help shape, but “non-communication experts” will positively contribute to brand enhancement when properly engaged.
2. Transparency remains a vital idea, not a cliché. Top-down autocracy is dead. Two-way communication triggers curiosity and fresh ideas.
1. Public relations is in an ideal position to catalyze this historic change. Remember what Vinnie said: the world of enterprise 2.0 is defined by organizations that are “people-centric,” “globally well-connected,” “advocates for transparency” and “media/PR savvy.” That’s us, right?
I already miss “Lost.” Arguably, no TV show since “The X Files” was as gripping within the sci-fi genre (or whatever pseudo category Lost fit in).
Connect the dots to build understanding – Every episode introduced confounding elements. But in the end, their writers brought most of it together, explaining why dead guys were walking around the island, what “Smokey” was all about and how Jacob came to be. They made creative zaniness work. They gave us enough information to form our conclusions without forcing a rigid interpretation.
With so much talk about social media (especially in the PR/communications/branding industry), you might think every company is excited about it and actively participating.
Well, that’s still not the case.
According to the 2009 Business.com B2B social media benchmark study:
• Only 22% of B2C companies use social media to produce webinars or podcasts
• Only 36% of B2B companies use it for recruiting
• Only 55% of B2C companies host blogs
• Only 50% of B2B companies upload content to social networks
• Only 49% of B2C companies are using Twitter
While many not-for-profits, consumer-facing and B2B companies are all over social media, many remain laggards, hesitant to take the dip.
Why the fear, uncertainty and trepidation (or lack of belief in social media)?
Here are the 5 most often heard misconceptions some CEO’s still have about social media:
5. “It’s too time consuming” – Many companies are hesitant because they know it takes time – and talent – to do it right. Social media isn’t a start-stop thing; consistency is the key to ROI, proof and returns. The companies who hold this view typically don’t have the infrastructure to Tweet, blog, comment, refine and search. While it’s not a good idea to start writing a blog and then stop (leaving black holes for weeks or months), it may be – arguably – even worse to never begin at all because measurable opportunity is lost. The more companies experiment with social media and learn from it, the more corporate confidence will grow.

4. “It’s still early days” - YouTube just celebrated its 5 year anniversary. LinkedIn has been in widespread use since 2005. Blogs have been mainstream since 2004 and over 5 million are being created monthly. Despite this ample evidence, many companies have the misconception that social media is still emerging. They’re waiting for more … evidence.
3. “Where’s the proof?” – Some executives of small- to mid-size companies look around their immediate ecosystem and draw wrong conclusions. Employees aren’t using social media for the business, but it’s because management isn’t advocating it. Traditional marketing campaigns may appear to be producing meaningful-enough results, but that’s because the superior measurement data generated by social media isn’t being generated. The CEO also isn’t feeling the heat from any … competitors.
2. “My competitors aren’t doing it” – Some companies compete in markets where nearly all the players parody each other. Differentiation is non-existent. Price is the only edge. Everyone sounds the same; they all co-opt each
other’s messaging. Companies lead with feature-laden product discussions. There’s no brand personality. Everyone’s stuck, afraid to make a move in a new direction, worried about risking a misperception from … customers.
1. “My customers don’t use it” – This is the most common refrain of all from CEO’s. “My customers aren’t on Facebook. They don’t buy products after watching YouTube videos. They don’t read blogs. So why should we use social media?” While this may be the reality, today, the truth is it’s another Catch-22: customers aren’t using social media because the companies they deal with aren’t using it. Social media is transformational: once companies start using it, their customers get engaged. Individual voices come alive within a previously personality-free corporation and create brand personalities that yield competitive edge. You have to build the bridges first, then people cross over, communities get built and results follow.
When Eddie Bernays was alive and kicking, he advocated licensing PR professionals.
Credibility is one of the reasons the idea behind “APR” makes more sense than ever. Created by the Public Relations Society of America (PRSA) in 1964, it stands for “accredited public relations practitioner.” Because April is APR month, I wanted to get a current view on accreditation. I spoke with Anne Dubois, APR, Fellow PRSA Chair within the Universal Accreditation Board, the group that oversees Accreditation. She had some interesting perspective:

“I learned as a boy that actions speak louder than words. Words can lie. If I say ‘apricots are good for
Bernays with David Letterman Source: Museum of Public Relations http://www.prmuseum.com/
you’ maybe they are and maybe they are not. But if I get Johns Hopkins to report on the health value of apricots, that’s what I call good public relations. We didn’t rely on words, we relied on action.”

Bernays was very conscious of the words he used. “In the U.S., words have the permanence of the wind and are subject to change without notice.” With a gleam in his eye he remarked. “I used to use the word ‘gay’ as in ‘I went to the gayest party,’ but if I use that today, they would incriminate me.” He was very conscious of using non-sexist language, consistently saying “she” every time he said “he.” This was no surprise because Bernays' wife and partner was the first woman to insist on using her maiden name on her U.S. passport.
Bernays retained a zest for life. I gave him a Beaupre coffee mug and he said “Do you sometimes drink whiskey out of this?” (uh…)
Bernays was proud of the way he had practiced. “We never worked with a company we didn’t enjoy. We’d just tell them, 'I’d like to cancel my contract.’ We never took on a client unless we got a six month or one year contract. One year would turn into 30 years.” To illustrate his point, he said United Fruit and Procter & Gamble were clients of his for three decades. He was proud to have turned down Hitler, Franco and Somoza as potential clients.

Bernays was living history. As I walked through his Cambridge home, the walls spoke a hundred tales. “Here I am with Eleanor Roosevelt in 1919.” “That’s Al Smith.” “This was the first flyer who flew to the U.S. from Europe.” “That’s when I worked for the State Department.” “That’s me and my wife on Fifth Avenue when we were first married.” “Here I am with the first television performer.”
Bernays was interested in people. While autographing his books for me, he asked about my personal situation. “That’s a French name.” “Are you married?” “Do you have children?" “You must have been married as a kid!” “Where did you grow up?” “What does your town do?” “Where did you get my books?” ”Are you going back to New Hampshire now?” “How long will it take you to get home?”
Bernays’s ego remained intact. As we walked through his library, I commented on his vast collection (he owned over 10,000 books). He remarked, “This is my ego shelf.” I asked him what he meant. He said, “All these books are about public relations or refer to it.” I asked if he had read all the books. He chuckled, “Well, I read the parts that referred to me.” Bernays had a hefty ego, loved to talk about himself and had many friends and contacts. He would have loved social media.