If BP gets anything, they finally seem to get the need for transparency in a crisis, at least to the degree that they have begun streaming live video from the gusher that has spewed millions of gallons of oil into the Gulf of Mexico. In this case, transparency is not pretty.

In the mind of the average consumer the image of efficiency and its close cousin conservation is one of deprivation and austerity. Certainly not the stuff that made America great! America was built on fables of abundance.

But doesn’t efficiency have its own attractive tale to tell? Take the iPad, for instance. Turns out it’s really energy efficient. Among the many ballyhooed features of the iPad, right up there with the sexy interface, is its amazing battery life. Wait - praise for efficiency? Sure, because that’s efficiency delivering something people really want; truly mobile computing. After all, who wants a mobile device that needs to be tethered to an outlet? The iPad isn’t just slick fun – it’s slick , fun, freedom!

The trick is to find similar gut-level needs that, “marketed” effectively, can motivate us to adopt ways of living that reduce our spiraling energy demand and offset some of the anticipated energy gap mentioned in my last post. So, what gut-level need can energy efficiency deliver?

How about control for starters? People like the ideas of self-sufficiency and self-determination. Especially in uncertain times, feeling like you have a firm grip on your ship’s tiller is empowering. Technologies and initiatives that increase energy efficiency could be positioned as delivering personal control – a bulwark against the uncertainties of see-sawing gasoline prices, rising utility bills, increased commuting costs and carbon taxes.

Or, what about status? People like to stand out, get noticed, feel like they’re ahead of the pack in some way. When gasoline breached $4 a gallon in the US back in 2008, a new breed of braggart emerged on the American car scene – the hypermiler. In the world of hypermiling, status wasn’t about horsepower and 0-60 times. It was all about miles-per-gallon. Want to be king of the hypermile hill? Drive smarter. Right now, utilities are tapping into that same competitive quest for eco status by sending monthly statements that show how your energy use stacks up to similar homes in your neighborhood. (It’s anonymous.) Many were surprised that the odd-cool look of the Prius sold so well even before the spike in gas prices. They assumed it would be best to camouflage a hybrid under the wrappings of a more traditional looking car body – like Honda did with its hybrid Civic. But early adopters often want to stand out. Why spend the extra money on planet and climate saving efficiency if nobody notices? The same principle can be applied well beyond the automotive segment.

And there are many more human needs and wants that efficiency can be paired with (how about efficiency gadgets for that never ending human need for novelty?), but the point is we need to harness self-interest, not pretend it doesn’t exist. We start by choosing and creating the right words, imagery and ideas that motivate action and behavior. Efficiency and conservation have been too often aligned with abstractly noble or utilitarian sentiments; saving the planet or perhaps saving some money (eventually). Getting an efficiency mindset to really take hold demands a belief that it can deliver something personally valuable.

By building more compelling imagery – starting with us as marketers and reaching all the way up to the Marketer in Chief – efficiency has as much, possibly more, intrinsic appeal as alternative energy. After all, lots of the alternative energy stuff is “five to 10 years away” and seemingly always will be (where is my hydrogen economy?). Insulation, smart glass, telecommuting, car sharing, geothermal heat pumps, new urbanism and smart planning? That’s efficiency, and that’s here, now ready to deliver more control in uncertain times, status among peers, novelty and more. So, if you’re starting out in a quest for green market dominance with a venture that’s efficiency or conservation-focused, look to spin a new fable of abundance based on the self-interest needs or wants that your product or service can deliver. 

Ed Marshall has been in technology PR for over 12 years, following a stint in the non-profit world and a hitch in the journalism trenches at a daily newspaper. A cat magnet, avid reader and part-time unicyclist, Ed can be found most weekends reconfiguring the homestead or trying out yet another Linux distribution.

Are you as big a fool as I am? I’ve been giving BP the benefit of the doubt on the gulf oil disaster – until this morning, when I learned that the gusher could be spewing 11 to 16 times as much as BP has been saying. That's equivalent to a new Valdez spill every four or five days. The bigger estimate is from of a Purdue University fluids expert without an apparent dog in this fight.

Either volume is a lot for the ecosystem to choke down. But if BP’s 5,000-barrels-a-day estimate is spin (and as of this morning on CNN, BP was sticking to that estimate), it has colossally backfired. In addition to the permanent damage to the company brand, the number has real implications for how you clean the mess up.

 

“I am concerned that an underestimation of the oil spill’s flow may be impeding the ability to solve the leak and handle the management of the disaster,” said U.S. Rep. Edward Markey, D-Mass. “If you don’t understand the scope of the problem, the capacity to find the answer is severely compromised.”

 

Until this morning, I’ve viewed the tragedy less as a product of BP’s greed than the inevitable consequence of our oil  addiction. To the extent we drive more miles than we need to in autos bigger than we require, I reasoned, we all share blame for this. Now, I just wonder what else BP is hiding.

 

So, apparently, does the Today show’s Ann Curry, who grilled (video) BP’s COO this morning, putting the company’s sinking credibility on excruciating display. Spoiler alert: If you expected an apology, you’ll be disappointed.

 

At the risk of putting too fine a point on it, in a crisis, come clean. Early on. It’s how you start making the best of a bad situation -- or in this case, a situation going from bad to worse.

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Posts from our sister blog on crisis communications: