Who really cares? That’s a vital question, maybe the question, in clean tech communications.

 

You can sit in a conference room all day hashing out your product positioning, but if you can’t get your audience to feel, you’ll never get them to act.

 

This truth concerns me from a life-or-death perspective as some of the most concrete, tangible, visible symptoms of our planet’s problems – the things that make us care – are fading away. We, the audience, care just a little less each day.

 

The BP well has stopped spewing, so the underground oil cam is boring. Tony Hayward has sailed away from the executive suite, taking his $18 million and our anger with him. The oil slick is … well, where the hell has it gone?

 

Climate change is at least as frustrating as oil fatigue because it’s an abstraction even as it suffocates the planet. Although it’s sweltering here in New England, global warming will seem pretty academic in December. And while the slow implosion of the ocean’s food chain isn’t as jarring as the pothole on your street, ocean warming is being blamed for a 40 percent decrease in the ocean’s algal biomass.

 

Plastiki gets the art of caring. The sailboat, made of 12,500 reclaimed plastic bottles, just arrived in Sydney after 128 days crossing the Pacific and spotlighting the blight of plastic trash in the ocean. It was an inspired communications gambit that has successfully given compelling physical form to an environmental concern we hardly see.

The vessel was years in the making. Sometimes it takes that kind of effort to make people care. Keep that in mind when you’re fighting the good fight for clean technology.

Sadly, bad news can be easier to care about. Although the plankton decline isn’t so scary, when Louisiana’s seafood restaurants become pasta joints, that will certainly get people’s attention.

 

The brand journalist is the one of the most compelling marketing concepts I’ve encountered in a while.

 

A brand journalist is an in-house newshound, preferably with professional reporting experience, who works for your company instead of an independent news organization. You unleash him or her to mine stories – from the inside – that make good corporate blog posts, video, photos, charts, e-books, white papers and the like. The theory is that the content, conceived and produced by a real enough journalist, will be compelling, polished, believable, persuasive and maybe even authentic.

 

When I first learned of the practice, it was a eureka moment. Media consumers are starving for authenticity, and the business world is generally failing to deliver it. Brand journalism! This was the answer.

 

So leave it to BP to spoil a good thing.

 

The company has contaminated the Gulf with “BP reporters” writing eerily feel-good posts and coaxing positive comments from locals. Comments like “there is no reason to hate BP” and “the oil spill was an accident.” One ‘BP reporter’ actually characterized cleanup work as a “ballet at sea as mesmerising as any performance in a concert hall, and worthy of an audience in its own right.” Gag me.

 

As if BP weren’t already leaking credibility by the barrel, CNN last night tore them a new one for posts like these.

 

Said media watcher Howard Kurtz, “There isn’t one person in America who is going to be fooled by this propaganda campaign. The reporting has been so positive you’d think they were on BP’s payroll. Oh, that’s right, they are on BP’s payroll. Maybe that explains it.”

 

Want authenticity? You’ve got it in Billy Nungesser, president of Plaquemines Parish, La., and force of nature. “You know, instead of hiring PR people to talk about ballets on the water, if we just do the right thing, sit down and deploy every piece of equipment, there's something [for BP] to hang your hat on,” he said. “Look in the camera and say, ‘We're doing everything feasibly possible to save coastal Louisiana, to contain this oil, to pick it up, to make this wrong right. There's your PR. But don't just say it. Go out there and do it, and the PR will take care of itself.’”

 

Pretty good counsel.

 

I still like the idea of brand journalism, but an unprecedented environmental disaster has somehow yielded an unprecedented PR disaster. So maybe BP should just give it a rest.

If BP gets anything, they finally seem to get the need for transparency in a crisis, at least to the degree that they have begun streaming live video from the gusher that has spewed millions of gallons of oil into the Gulf of Mexico. In this case, transparency is not pretty.

In the mind of the average consumer the image of efficiency and its close cousin conservation is one of deprivation and austerity. Certainly not the stuff that made America great! America was built on fables of abundance.

But doesn’t efficiency have its own attractive tale to tell? Take the iPad, for instance. Turns out it’s really energy efficient. Among the many ballyhooed features of the iPad, right up there with the sexy interface, is its amazing battery life. Wait - praise for efficiency? Sure, because that’s efficiency delivering something people really want; truly mobile computing. After all, who wants a mobile device that needs to be tethered to an outlet? The iPad isn’t just slick fun – it’s slick , fun, freedom!

The trick is to find similar gut-level needs that, “marketed” effectively, can motivate us to adopt ways of living that reduce our spiraling energy demand and offset some of the anticipated energy gap mentioned in my last post. So, what gut-level need can energy efficiency deliver?

How about control for starters? People like the ideas of self-sufficiency and self-determination. Especially in uncertain times, feeling like you have a firm grip on your ship’s tiller is empowering. Technologies and initiatives that increase energy efficiency could be positioned as delivering personal control – a bulwark against the uncertainties of see-sawing gasoline prices, rising utility bills, increased commuting costs and carbon taxes.

Or, what about status? People like to stand out, get noticed, feel like they’re ahead of the pack in some way. When gasoline breached $4 a gallon in the US back in 2008, a new breed of braggart emerged on the American car scene – the hypermiler. In the world of hypermiling, status wasn’t about horsepower and 0-60 times. It was all about miles-per-gallon. Want to be king of the hypermile hill? Drive smarter. Right now, utilities are tapping into that same competitive quest for eco status by sending monthly statements that show how your energy use stacks up to similar homes in your neighborhood. (It’s anonymous.) Many were surprised that the odd-cool look of the Prius sold so well even before the spike in gas prices. They assumed it would be best to camouflage a hybrid under the wrappings of a more traditional looking car body – like Honda did with its hybrid Civic. But early adopters often want to stand out. Why spend the extra money on planet and climate saving efficiency if nobody notices? The same principle can be applied well beyond the automotive segment.

And there are many more human needs and wants that efficiency can be paired with (how about efficiency gadgets for that never ending human need for novelty?), but the point is we need to harness self-interest, not pretend it doesn’t exist. We start by choosing and creating the right words, imagery and ideas that motivate action and behavior. Efficiency and conservation have been too often aligned with abstractly noble or utilitarian sentiments; saving the planet or perhaps saving some money (eventually). Getting an efficiency mindset to really take hold demands a belief that it can deliver something personally valuable.

By building more compelling imagery – starting with us as marketers and reaching all the way up to the Marketer in Chief – efficiency has as much, possibly more, intrinsic appeal as alternative energy. After all, lots of the alternative energy stuff is “five to 10 years away” and seemingly always will be (where is my hydrogen economy?). Insulation, smart glass, telecommuting, car sharing, geothermal heat pumps, new urbanism and smart planning? That’s efficiency, and that’s here, now ready to deliver more control in uncertain times, status among peers, novelty and more. So, if you’re starting out in a quest for green market dominance with a venture that’s efficiency or conservation-focused, look to spin a new fable of abundance based on the self-interest needs or wants that your product or service can deliver. 

Ed Marshall has been in technology PR for over 12 years, following a stint in the non-profit world and a hitch in the journalism trenches at a daily newspaper. A cat magnet, avid reader and part-time unicyclist, Ed can be found most weekends reconfiguring the homestead or trying out yet another Linux distribution.

Are you as big a fool as I am? I’ve been giving BP the benefit of the doubt on the gulf oil disaster – until this morning, when I learned that the gusher could be spewing 11 to 16 times as much as BP has been saying. That's equivalent to a new Valdez spill every four or five days. The bigger estimate is from of a Purdue University fluids expert without an apparent dog in this fight.

Either volume is a lot for the ecosystem to choke down. But if BP’s 5,000-barrels-a-day estimate is spin (and as of this morning on CNN, BP was sticking to that estimate), it has colossally backfired. In addition to the permanent damage to the company brand, the number has real implications for how you clean the mess up.

 

“I am concerned that an underestimation of the oil spill’s flow may be impeding the ability to solve the leak and handle the management of the disaster,” said U.S. Rep. Edward Markey, D-Mass. “If you don’t understand the scope of the problem, the capacity to find the answer is severely compromised.”

 

Until this morning, I’ve viewed the tragedy less as a product of BP’s greed than the inevitable consequence of our oil  addiction. To the extent we drive more miles than we need to in autos bigger than we require, I reasoned, we all share blame for this. Now, I just wonder what else BP is hiding.

 

So, apparently, does the Today show’s Ann Curry, who grilled (video) BP’s COO this morning, putting the company’s sinking credibility on excruciating display. Spoiler alert: If you expected an apology, you’ll be disappointed.

 

At the risk of putting too fine a point on it, in a crisis, come clean. Early on. It’s how you start making the best of a bad situation -- or in this case, a situation going from bad to worse.

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Posts from our sister blog on crisis communications: 

Tell positive stories about specific challenges and successes.

Make a specific request. Instead of calling for a new green mindset, for example, suggest specific actions like printing on double sides or reusing water bottles.

Engage people’s emotions. Data and logic are great, now bring it home. How many trees does that equal? Present a photo of a forest as big as the thing you're talking about, or work in three dimensions by, say, creating a sculpture from all the plastic water bottles you’ve collected in your office. For mind-blowing, emotion-charged examples of consumption run amok, see artist Chris Jordan’s portraits of mass consumption.

Finally, use non-controlling language. Try please think about and please consider instead of you should.

Whether your planet or your business is at stake (somehow I believe they’re interconnected), how you say it is important.

 

 

 

 

 

 

 

 

 

 

 

 

One Rosenfeld equals an energy savings of 3 billion kilowatt-hours per year -- the same amount generated by a 500-megawatt coal-run power plant. As Scientific American describes it, the Rosenfeld metric provides a much needed:  

Branding is tricky business.

It’s not enough to crisply differentiate a product, provide stellar service and reinforce your customers’ delusions of grandeur. The whims of the market might still bring you down.

That’s what’s happened with the Hummer. Say what you want about the make, now being euthanized by GM, but you can’t deny the brand's potency. Huge. Tough. Dangerous. Cavalier. I am a force. Reckon with my a**.

The problem was, the brand couldn't contain its own machismo. Like a downhill ski racer hurtling off the course, the machine’s daring was its downfall. Utterly and unapologetically ginormous, it came to stand for everything that’s wrong with our auto-addicted, fossil-fueling, high-beaming selves. As we used to chant on the playground, Hey! Hey! Get outta my way! I just got back from the USA!

Which reminds me, a buddy of mine rolled up on a sexy new BMC racing bicycle the other day. Beefy, squared-off tubes. Not to be messed with.

“Dude,” I said, “that baby is the Hummer of bikes.”

Like a good liberal, he blanched.

Oops, sorry, meant that as a compliment. He likes the bike because it’s Swiss.

Anyway, a pending deal to sell Hummer to a Chinese concern fell through this week, prompting GM to say it will begin the “orderly wind-down of the Hummer operations.” As with the other brand GM recently tried to retire, Saab, there’s a glimmer of hope. That would be of interest to the 3,000 people who make and sell Hummers in the US, including 950 who work at an already shrinking GM plant in Shreveport, La.

If the brand does collapse, you can’t blame it on the brand per se. Gas prices, recessionary times, heightened eco-consciousness and a more touchy-feely zeitgeist also played roles. But wait, that’s getting back to the brand, isn’t it?

After all, the Hummer isn’t the only vehicle that gets paltry mileage. In fact, the Hummer H3T at 16 mpg was green enough to get on the cash-for-clunkers trade-up list – not as a clunker but as an approved replacement. There’s a fair number of Audis and Beemers in that mileage range, and no one's callilng for their demise.

So maybe the Hummer got a bad rap. Or maybe it didn’t. Either way, the Hummer is gone (nearly). In the elegiac words of the Bard of Big, Hummerpedia.org:

This is the end, my only Hummer friend, the end. Bad news for those who love the H make.

<sniff!> Gone, perhaps, but not forgotten. It was a beast of a brand.